Can I cancel an order?
Cancellations are not permitted once the order is placed .In case of any exception, please speak to our customer care and they will assist you in the best possible way.
Who pays for the shipping if I send the item back?
If you receive wrong/damage products, we have our Reverse Pick up facilities in selected locations wherein your items can be picked up from our end and the same is absolutely free of cost. In case you need to send the product yourself, kindly ensure that you use a track-able shipping method. Shipping costfor all approved reverse pick up cases will be reimbursed to o 10% of selling price or the actual cost, whichever is lower. Reimbursement will be in the form of a gift voucher which can be redeemed during your future purchases with us anytime within 30 days.
What if the product has missing parts or defects?
If you have received your product with missing parts, defects or accessories, immediately notify our Customer Care team. A replacement will be sent over to you as soon as possible. You will need to inform us of any missing parts/ defects within 24 hours of delivery of the product, in order to receive the replacement.